CharmSA Limited Warranty

CharmSA is committed to providing high-quality products. All purchases are covered by the following warranty:

• Tier 1: Satisfaction Guarantee (7 Days)
• If you are not completely satisfied with your purchase for any reason, you may return it within 7 business days of receipt for a full refund or exchange.
• CharmSA will cover the return shipping costs for returns under this Satisfaction Guarantee.
  
  
• Tier 2: Manufacturer Defect Warranty (6 Months)
• All products are covered against manufacturer defects for a period of 6 months from the date of receipt.
• This warranty covers defects in materials and workmanship under normal use.
• CharmSA will, at its discretion, replace, refund or provide a gift certificate for the defective item. The customer may choose their preferred remedy.
  
  
• Warranty Exclusions: This limited warranty does not cover:
• Normal wear and tear.
• Accidental loss or damage.
• Damage resulting from misuse, improper care, or improper use. See our product care instructions.
• Oxidation or chemical damage.
• Damage caused by modifications or alterations to the product.
  
  
• Warranty Claim Process:

1. Contact us at info@charmsa.co.za with the subject line "Order # - Warranty Claim."
2. Include a detailed description of the problem, and clear photos/videos demonstrating the defect.
3. We will respond to your claim within 2 business days.
4. If the claim is approved, we will arrange for the return shipping of the defective item.

• Custom Made, Special Orders, and Bulk Orders:
• Custom-made items, special orders, and bulk orders are non-refundable unless defective or damaged upon receipt. If defective, they are covered under the 6-Month Manufacturer Defect Warranty.
  
  
• Note: CharmSA reserves the right to amend this warranty at any time without prior notification.