Return Policy

Returns for Non-Defective Items

In addition to our warranty, CharmSA offers a return policy for items that are not defective but you are unsatisfied with.

• Return Window:
• You may return non-defective items within 7 business days of receipt.
• Return Conditions:
• Items must be unused, unworn, in their original packaging, and with all original tags/accessories included.
• Return Shipping:
• CharmSA will arrange the return shipping, at our cost.
• Refund Method:
• Refunds will be issued via the original payment method used for the purchase. *Please ensure you provide the correct payment details for the refund.*
• Refunds will be processed within 5 business days of receiving and inspecting the returned item.
• Non-Returnable Items:
• The following items are not eligible for return:
• Custom-made items
• Special orders
• Bulk orders
• Earrings (for hygienic reasons)
• Return Process:
  1.  Contact us at info@charmsa.co.za with the subject line "Order # - Returns."
  2.  Include the reason for your return.
  3.  We will arrange for the collection of the item.
  4.  Please re-pack the product securely.

• Exchanges:
• Contact us at info@charmsa.co.za with the subject line “Order # - Exchange”
• We will arrange and cover the return shipping and the new item replacement shipping cost.