Family Tree of Life Charm

• Deliver fee will be R80 for all orders across South Africa.
• Free shipping when you spend R1000 or more.
• All orders will be delivered with door to door courier. We make use of The Courier Guy, Courier IT, Dawn Wing and BEX.
• We only deliver across South Africa, we do not export.
• In very rare circumstances, where areas are extremely far out (for example farms), courier services might not be available or be unreasonable expensive. Then we will contact our client to discuss delivery options.


• We do our best to have all orders delivered in 5 to 10 days (5 to 8 business days), excluding custom made items.
• Currently our average delivery time is 7 days.
• Orders placed from our stock list will be delivered in 2 to 3 days. To view our stock list please go to the following link STOCK LIST
• Manufacturing time on our custom made items are 6 to 8 weeks. Once manufacturing is completed the item will be delivered with overnight courier to main centres and 2 days outlying areas.
• To be able to have a large variety of items at the lowest possible price we cannot keep everything in stock. If the item you ordered is out of stock we immediately place an order with our supplier. If there are any delays on the delivery times above we will let you know.
• All our products are covered under our warranty and this includes shipping insurance.

• If you are not completely satisfied with your purchase you have 48 hours after receipt to inform us. We will give a full refund or exchange. We will cover the return shipping cost (this excludes the wrong sized item). If you want to exchange your item for a different size you are responsible for the return shipping cost and the new item replacement shipping cost.
• Up to 14 days after receipt of your order. You will be covered for any manufacturer faults. We will be responsible for all shipping cost. We will give you a full refund, exchange or gift voucher.
• Up to 30 days after receipt of your order. You will be covered up to 75% of the replacement cost for any manufacturer faults. You will be responsible for all shipping cost. We will replace your item after you paid all shipping cost (return shipping and new item replacement) and the 25% replacement fee. We will replace your item for the same item or gift voucher if the item is discontinued. No refunds.
• Up to 60 days after receipt of your order. You will be covered up to 50% of the replacement cost for any manufacturer faults. You will be responsible for all shipping cost. We will replace your item after you paid all shipping cost (return shipping and new item replacement) and the 50% replacement fee. We will replace your item for the same item or gift voucher if the item is discontinued. No refunds.
• Our warranty only last for 60 days, after 60 days we will not take any responsibility.

The following exclusions will apply:

• Accidental loss of item/s
• Accidental damage
• Misuse
• Oxidation
• Chemical damage
• Improper use

Please Note

• All Custom Made Items cannot be returned unless it is defective or damaged on receipt. No refunds will be given on custom made items.
• Special orders and bulk orders are non refundable once placed.

We will contact you as soon as possible to arrange for the return of the items to us. Note that the items must be unused and in the original packaging, except for manufacturer defects.

We reserve the right to amend the warranty and T&C at any time without prior notification.